When guests have a positive experience using their gift card they tend to gift others as well. This means more gift card sales and more covers for you.
In order to do a successful Pre-Shift training you will need the following:
- A printed copy of this PDF: How to Redeem an ItsOnMe gift
- A gift card on your phone to use during pre-shift
- An ItsOnMe tender key on your POS so you can tender the check properly
- Open a "no-make" ticket to tender during pre-shift
Sample Staff Training Language:
- OK team, we have partnered with ItsOnMe to sell and accept eGift cards
- eGift cards can now be purchased from our website. They can be purchased and delivered instantly or scheduled for a future date
- I am now going to show you how to redeem a gift card when customer pays with one.
- When a guest says they want to pay with a gift card or ItsOnMe, all you have to say is "Awesome, click 'Use Gift' on the digital card and I will take care of the rest"
- You do not have to see their phone or ask them how much it is for. And definitely do not take their phone from them.
- When a guest clicks "Use Gift" a gift card receipt will be printed on this printer. This will let you know the gift card is real and for how much it is worth.
- This keeps the interaction between you and the guest super light and easy.
- Now just tender the amount of printed on the gift card receipt you see here to this ItsOnMe tender key and the rest (if there is any) to what ever their second form of payment is.
- Make sure the staff knows to treat this receipt like cash and that they need to drop with their bank at end of shift so they reconcile properly.
Need a pre-shift training gift card?
- Login to your ItsOnMe Admin Dashboard
- Select "Quick Gifts" tab, located on the left side bar.
- Enter your email or phone number into one of the fields (Be sure to use the email that is associated with your ItsOnMe customer account)
- Click "Send" button
You can always contact your ItsOnMe rep to schedule a brief online training session. Click here to schedule a training with an ItsOnMe rep.
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